Welcome to tourshafts.com! These Terms of Service ("Terms") govern your use of our website and the purchase of golf shafts for golf clubs ("Products") from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase any Products from us.
1. Product Orders and Shipping
1.1 Order Placement: When you place an order for Products on tourshafts.com, you agree that you are legally authorised to make the purchase and provide accurate and complete information about yourself.
1.2 Shipping and Delivery: We strive to ensure that your ordered Products are delivered to you in a timely manner. We will ship the Products to the address provided during the order process. Please note that any delivery dates provided are estimates and may vary due to factors beyond our control.
1.3 Damaged Products: In the event that a Product arrives damaged during transit, we offer a 100% refund or replacement guarantee. To qualify for this guarantee, you must report the damage and provide pictures within 7 days of receiving the delivery. Please contact our customer support team to initiate the refund or replacement process.
2. Product Warranty and Returns
2.1 Warranty Period: We offer a warranty for the shaft adapters provided with our Products. If the shaft adapters come off within 60 days of purchase, we will collect, repair, and return the Product to you free of charge.
2.2 Manufacturer's Review: If a shaft breaks within the warranty period, we will return it to the manufacturer for their review. The manufacturer will determine whether the product is faulty and eligible for a replacement. Please note that The Golf Approach Ltd and our suppliers reserve the right to adhere to the manufacturer's terms and conditions of sale in this regard.
2.3 Return Process: To initiate a return or warranty claim, please contact our customer support team within the specified timeframes. We will provide you with instructions on how to proceed with the return or warranty claim. Please ensure that the Product is securely packaged to prevent any further damage during transit.
2.4 Return Eligibility: To be eligible for a return or warranty claim, the Product must be unused, in its original condition, and accompanied by proof of purchase. We reserve the right to refuse returns or warranty claims that do not meet these criteria.
3. Intellectual Property
3.1 Ownership: All content, trademarks, logos, and intellectual property displayed on tourshafts.com are the property of The Golf Approach Ltd. You are prohibited from using, copying, reproducing, modifying, or distributing any of the intellectual property without our prior written consent.
4. Limitation of Liability
4.1 Exclusion of Liability: To the extent permitted by law, The Golf Approach, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from the use of our website or the purchase of Products from us.
5. Governing Law and Jurisdiction
5.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
5.2 Jurisdiction: Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
6. Modifications
6.1 Changes to the Terms: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of Products after the changes will constitute your acceptance of the modified Terms.
Additional Terms for Rental Service
7. Rental Service
7.1 Security Deposit: When renting a golf shaft from tourshafts.com, a security deposit will be required. The security deposit will be held by The Golf Approach Ltd. to cover any potential damages, loss, or non-return of the rented shaft. The amount of the security deposit will be communicated to the customer during the rental process.
7.2 Rental Period: The rental period for each golf shaft is 3 days, starting from the date of delivery or collection. The customer agrees to return the rented shaft to tourshafts.com by the end of the rental period.
7.3 Purchase Option: If the customer decides to keep the rented shaft after the rental period, the rental cost will be subtracted from the retail price of the shaft on the tourshafts.com website. The rental cost deduction excludes any discounts or promotional offers applied to the rental fee.
7.4 Return and Refund: If the customer decides not to keep the rented shaft, tourshafts.com will arrange a collection of the shaft free of charge. The customer must notify tourshafts.com of their intention to return the shaft at least 24 hours before the end of the rental period. Upon receipt of the returned product, tourshafts.com will inspect the shaft for any damages or loss. If the shaft is in satisfactory condition, the customer will receive a refund of their security deposit within 48 hours.
7.5 Condition of Returned Shaft: The rented shaft must be returned to tourshafts.com in the same condition as it was received, with normal wear and tear expected. Any damages beyond normal wear and tear, loss, or failure to return the shaft may result in a deduction from the security deposit or additional charges to cover the cost of repair or replacement.
7.6 Late Returns: If the rented shaft is not returned to tourshafts.com by the end of the rental period, the customer will be subject to late fees as specified in the rental agreement. Late fees will be deducted from the security deposit.
7.7 Liability: Tourshafts.com shall not be liable for any injuries, accidents, damages, or losses incurred during the rental period. The customer assumes full responsibility for the proper use and care of the rented shaft.
7.8 Cancellation: If the customer needs to cancel a rental reservation, they must provide notice to tourshafts.com at least 48 hours before the scheduled delivery or collection date. Failure to do so may result in forfeiture of the security deposit or cancellation fees, as determined by tourshafts.com.
These additional terms are applicable to the rental service provided by tourshafts.com. By renting a shaft from tourshafts.com, you agree to comply with these terms and conditions in addition to the general Terms of Service outlined above.
If you have any questions or concerns regarding these Terms of Service, please contact our customer support team for assistance.
Last updated: 12/6/23
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